Terms and conditions

Who you are agreeing with

These terms are between you and RevUp Online Ltd, which trades as My Webby. Our company details are at the top of this page. You can reach us at hello@mywebby.co.uk or through our contact page. You agree to them when you tick the box at checkout.

When you pay

• You pay nothing when you sign up. You give your card details at checkout and Stripe keeps them. Your first payment is taken on the day your website goes live. The first payment is your first month.
• Once your site is ready to go live, we need your go-ahead to launch it. If your site is ready and we do not hear from you for 14 days, we take the first payment, so your website specialist's work is not left sitting there. Your plan starts on that day. You can still go live whenever you are ready.
• If your website has still not gone live 90 days after you sign up, the first payment is taken then and your plan starts. We email you a few days before.
• Add-ons and mailboxes you choose at signup start with your first payment. Monthly ones are billed with your plan each month, and the Local Map Pack is charged once.
• Your price is the price you signed up on. If we put our prices up, that is for new customers. Anything you add or change later, such as an add-on or a mailbox, is at the price shown when you add it.

Your plan

• Your website plan has no minimum term. You pay each month, and it carries on monthly until you cancel.
• Your website and domain become yours 12 months after your first payment. Until then, we provide them to you as part of your plan. What that means if you leave is set out under cancelling and under your domain.
• Add-ons, such as the customer hub and SEO, and business email mailboxes are monthly, with no minimum term. You can add them, or cancel any of them, in any month from your portal. Cancelling an add-on does not end your website plan.
• On a plan bought before 6 October 2026, you can move to a bigger plan at any time. It starts straight away, and you pay the difference for the rest of the period you are in. A move to a smaller plan happens at the end of the period you have paid for. We cannot move you to a plan with fewer mailboxes than you are using.

Cancelling

• To cancel, give notice from the billing page in your portal.
• Before your website goes live: your plan ends straight away and you pay nothing.
• After your website goes live: you can cancel at any time. Your plan ends at the end of the billing month you cancel in, your website stays live until then, and nothing more is owed. We bill whole months, so we do not refund part of a month. This does not affect your legal rights as a consumer.
• Monthly add-ons and mailboxes: you can cancel any of them in any month from your portal. They have no minimum term.
• When your plan ends, we take your website offline. Your account and data are kept until you ask us to delete them, so you can come back to them.
• If you leave within your first 12 months: your website is not yet yours. When your plan ends we take it offline and do not send a copy, and a domain we registered for you stays with us.
• A copy of your website: if you leave after your first 12 months and nothing is owed, you can ask us for a copy of your website. We export it as a set of files and send them to you. Things we run for you, such as enquiry forms, online booking and the customer hub, stop working when your plan ends. If your plan ends with money still owed, we take the website offline and do not send a copy.

Extras

• Your website includes up to 10 service pages. If we agree extra service pages with you, they are billed with your plan, on the same basis as your plan, at your plan's rate for an extra page. If you change plan, they move to the new plan's rate.
• The customer hub, SEO, business email mailboxes and advert management are billed monthly with your plan.
• Google Ads and management includes £300 (inc. VAT) of ad spend each month.
• The Local Map Pack is a one-off charge. Bought at signup, it is charged with your first payment when your website goes live. Bought later from your portal, it is charged when you buy it.

Changes to your website

• Your website specialist makes changes to your website for you. You ask for them from your portal.
• One change request can include several changes across your website. If something you ask for is too big for one change, such as a redesign, a new section of several pages or a new feature, we let you know before doing anything and talk through your options with you. A page for a new service can be one of your plan's service pages. If you need more than your plan includes, talk to your website specialist.
• Changes are free before your website goes live and for the first 30 days after. After that, your plan includes a number of free change requests each calendar month, one on the website plan, and unused ones do not roll over. Any more that month cost the fee shown in your portal before you confirm it, currently £49.99 each, and you pay it when you confirm. The full detail is on our website changes page.

If a payment fails

• If a payment fails, we email you and the payment is tried again. Your site stays live while it is.
• If the payment has failed four times, we suspend your website and your portal until it is paid. Once it is paid, we put them back as they were.
• A failed payment does not cancel your plan. Payments that are due stay due.

Your domain

If we register a domain for you, we register it in our name and pay for it while your plan runs, with privacy protection so our contact details are not published against it. After 12 months your domain is yours to keep. If you leave after that, ask us and we will transfer it to you, and you can ask for a copy of your website as set out under cancelling. If you leave within your first 12 months, a domain we registered stays with us. If you use a domain you already own, it stays yours throughout.

Your content and your data

• The words, photos and logo you give us stay yours. While your plan runs, we build, host and look after your website.
• You can download all your data at any time from Account settings in your portal, and export your enquiries and bookings as CSV.
• You can delete your account yourself at any time under Account settings in your portal.
• Closing your account also cancels your plan. We delete your personal data 30 days after you ask, and you can change your mind until then. Billing records are anonymised and kept, because tax rules require it.

Acceptable use

Your site must not be used for unlawful or prohibited content. We may suspend a site that breaches this acceptable use policy.

Your rights as a consumer

If you sign up as a consumer (for example, a sole trader), you have a 14-day cancellation right for digital services. It runs from the day you sign up. We do not ask you to waive it: nothing is charged until your website goes live, and if you cancel within those 14 days you owe nothing.

To cancel within those 14 days, email us at hello@mywebby.co.uk before the 14 days are up and say you want to cancel. You do not have to give a reason.

There is no minimum term. When your website and domain become yours is set out on this page and on our pricing page, and you agree to these terms when you tick the box at checkout.

Governing law

These terms are governed by the law of England and Wales.

Schedule: data processing

This schedule is our data processing agreement with you, as UK GDPR Article 28 requires. It forms part of these terms, and you accept it with them at checkout.

What it covers

• Who does what: for the personal data your customers give you through your website and your portal, you are the controller and we are your processor.
• The data: enquiries (names, email addresses, phone numbers, addresses or areas, messages and form answers), bookings and client records (names, contact details, services, times, notes and visit history), quotes and jobs (customer names, contact details, addresses, work and prices), review requests and the reviews brought in from your Google Business Profile, the email in your business mailboxes, and the names and working hours of any staff you add for bookings.
• Whose data: your customers and the people who contact you, review you or email you, and your own staff.
• What we do with it: store it, show it to you in your portal, send the emails you set up (enquiry replies, booking confirmations and reminders, quotes, review requests), screen enquiries for spam, host your mailboxes and, if you connect your own Google, Microsoft or Meta advertising account, tell that account about each enquiry. We do it to run the features of your plan.
• How long: for as long as your account exists. Spam is deleted after 30 days.

What we promise

• Your instructions: we only use the data to run your plan's features as set out here, or as you tell us in writing, unless the law requires something else. If it does, we tell you first, unless the law forbids that. If we think an instruction of yours breaks data protection law, we tell you.
• Confidentiality: only staff who need to see the data for their work can see it, and they are bound to keep it confidential.
• Security: we keep the data safe with appropriate technical and organisational measures. These include encrypted connections, hashed passwords, each account's data kept apart from every other account's, access limited to the staff who need it, and regular backups.
• Sub-processors: you give us general permission to use the companies listed under who we share data with in our privacy policy. We give you 90 days' notice before we add or replace one, by updating that list and emailing your account owner. If you object on reasonable grounds, you can end your plan before the change takes effect, and we transfer a domain we registered for you to you, even within your first 12 months. Each one works under a written contract with the same data protection duties as this schedule, and we stay responsible to you for what they do.
• Your customers' rights: your portal lets you find, export, correct and delete their records. If you need more help answering a request from one of your customers, we give it. If one of them contacts us directly, we pass it to you.
• Breaches: if we become aware of a personal data breach affecting this data, we tell you without undue delay, with what we know, so you can meet your own duties. We also help you with security, breach reports and data protection impact assessments where you need it.
• At the end: before your account is deleted you can export the data from your portal. When your account is deleted, we delete the data within 30 days, unless the law requires us to keep it. Copies in our backups are removed as the backups roll over.
• Showing we comply: we give you the information you need to show we meet these duties, and allow and help with audits or inspections by you, or an auditor you choose, on reasonable notice.

Your part

• You decide what your customers' data is for. You are responsible for having a lawful reason to collect it and for telling your customers how you use it, for example in the privacy policy on your website.
• Tell us if your customers' data needs any special handling.