Your enquiries, bookings and reviews in one place.
On Starter Plus and Growth your website comes with a customer hub in your portal. Messages land in an inbox with a status, customers book a time from the hours you set, and you can ask for a review in seconds.
Enquiries
| Customer | Message | Source | Received | Status |
|---|---|---|---|---|
| Sarah Pryce | Looking for a quote on a full bathroom refit, ensuite too if the price works. | Contact form | Today, 09:14 | New |
| Tom Adebayo | Can you fit a walk-in shower for my mum? She is in Thorpe St Andrew. | Contact form | Yesterday | Contacted |
| Ravi and Jen Patel | Booked in for the survey on Thursday, thanks for the quick reply. | Booking | Mon | Won |
| Dave Holt | Just wanted a rough idea of cost for tiling only. | Contact form | Last week | Lost |
An example, with made-up customers. Yours fills up with real ones.
Three things it does for you
No training needed. Log in, see what has come in, deal with it.
Enquiries
Every message from your website lands here, and you get an email the moment it arrives. Mark each one contacted, won or lost, so you always know who is waiting on you, and export the lot whenever you like.
Bookings
Customers pick a time on your website from the hours you set. You confirm or move it in a click, and they get a confirmation email either way. Your week, in a list and a calendar.
Reviews
Finished a job? Send a review request by email in seconds and see who has left one. More reviews means more work, and it stops being a thing you forget to ask for.
Included on Starter Plus and Growth
Nothing to add on, nothing to set up. It is there the day your website goes live, with your business mailboxes beside it. On Starter you can move up to it whenever you like.
Common questions
Which plans include the customer hub?
Starter Plus and Growth. It is there the day your website goes live, with your business mailboxes beside it. On Starter you can move up to it whenever you like.
Is there anything to set up?
No. Nothing to add on, nothing to install and no training needed. You log in, see what has come in, and deal with it.
Will I know when someone gets in touch?
Yes. Every message from your website lands in the hub and you get an email the moment it arrives. Mark each one contacted, won or lost so you always know who is waiting on you.
How does the booking system work?
You set the hours you are available and customers pick a time on your website. You confirm or move it in a click and they get a confirmation email either way. Your week shows as a list and a calendar.
How do the review requests work?
Finished a job? Send a review request by email in seconds and see who has left one. It stops being the thing you forget to ask for.
Can I get my enquiries out of it?
Yes. Export the lot whenever you like.